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FAQ’s

Where are you based?

We are based in Clayton le Moors in Lancashire.  Situated close to Accrington, Blackburn & Burnley.

 

Where do you install and supply your products?

We can supply and install our products anywhere in mainland Britain – England, Scotland and Wales (Unfortunately not outside of  Britain, at this present time).

 

Do you conduct site visits?

Yes.  Site visits can be arranged with our projects team once we establish where in Britain you are located and what service/product you require.

 

Do you repair and/or maintain other barriers/access control systems?

We only repair/maintain barriers and systems that we have installed ourselves – not those of other companies.  We can of course replace old/existing systems with our own.

 

How long does it take to obtain a quote?

We always aim to provide your quote within 24 hours, from when it is requested.  Exceptions apply during busy periods, but more often than not, your quote will be returned within 24 hours.

 

How long does it take for you to come and fit your barrier/products?

Our lead times vary depending on various aspects.  Please ask one of our projects team for an estimated lead time.

 

How often do you check your installed products?

Your purchase comes with a 12 month warranty, as standard.  We can also provide call out checks, and, further maintenance contracts can be agree beyond the initial 12 month warranty from installation, at an extra cost.

 

There is a problem with the traffic lights on the road near my house, can you fix this?

Unfortunately we do not install, repair or fix any traffic lights or systems on public highways.  Please contact your local authority to solve any of these types of issues.

 

Do you install any traffic lights or traffic light systems at all then?

Yes.  We can supply and install a traffic light and traffic control system on your private site.  We commonly install these types of systems on building sites, warehouse premises and factory locations – they provide a neat control system to help traffic flow in a safe and efficient way and we have many years of expertise in the installation of these systems.

 

Do you install any type of ANPR/Number plate recognition?

Yes.  We can now provide systems with ANPR camera’s and the relevant software.  Please contact us for any further information with regards to ANPR and/or how they can work alongside our automatic barriers to further improve your site security.

 

If your question still hasn’t been answered above, please do not hesitate to contact us;

Telephone: 0800 169 8688

Fax: 08707 55 46 00

Email: sales@automatesystems.co.uk

Twitter: @automatesystems